All content on bluedotrobot.com and its affiliated domains, whether written or visual, is protected under United States copyright law. ‘bluedotrobot’ is a trademark of Blue Dot Robot Games, LLC. All rights are reserved.
RETURNS & EXCHANGES :: RETAIL
What can I return?
Blue Dot Robot Games, LLC will accept the return of new, unopened items sold directly to you, the customer, via the bluedotrobot.com website within 30 days of delivery for a full product refund.*
When will I get my refund?
You will receive a refund in about 7 – 10 business days form the date we receive the return. Upon receipt of your return, we will initiate the refund process and email you with a status update.
Does bluedotrobot offer replacements if pieces are missing?
Yes indeed. If you find that you’re missing pieces, simply return the puzzle and we will replace it with the same item.
* Shipping costs are nonrefundable. For returns occurring as a result of an error on our part (defective or incorrect item), Blue Dot Robot will pay the Return Shipping Cost. Customer agrees that Blue Dot Robot has the right to determine the method of that shipment.
** A last word on returns: all returns require a little chit-chat with Blue Dot Robot before you ship it our way. Please email visit our contact page or call 855-687-2687 to begin the return/exchange process.
Blue Dot Robot Games, LLC takes your privacy very seriously. We share your information only where necessary to provide you with goods or services related to a transaction. Otherwise, we keep your information to ourselves. It’s just that simple.
To learn how to protect against security issues and internet fraud visit OnGuardOnline.gov
INFORMATION WE COLLECT
In order to provide our web store and services, bluedotrobot.com collects two types of information about our users: Personally Identifiable Information and Automatic but Non-Personally Identifiable Information.
- Personally Identifiable Information:
This information, of course, tells us who you are. This information is provided to us on a strictly voluntary basis. When registering for a Blue Dot Robot account, we collect your name, physical address, e-mail address, telephone number and details about your order allowing us to process your order and better serve your future needs as a customer.
- Retail customers: You are only asked to share personal information during the check-out process.
- Wholesale customers: We require a few additional details from you regarding your business before you are able to view the wholesale portion of the website. Namely, your resale number and company website. You will be required to register this information again during the checkout process.
B. Automatic Information: Some information is shared automatically when you visit bluedortrobot.com. This information does not, by itself, identify a specific individual. Statistical information such as the areas visited on our site and length of stay are gathered by web aggregators such as Google Analytics. This information is made available to us and may include the Uniform Resource Locator (“URL”) of the web site you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address.
USE AND DISCLOSURE INFORMATION
We will use your Personally Identifiable Information only to:
1. Notifying you about registration approvals, order status and shipping information.
2. Provide you with any requested information on your order or other company information.
3. Send you announcements we believe may interest you regarding our products.
4. Troubleshooting any problems or resolve any issues.
THIRD-PARTY SERVICE PROVIDERS:
Blue Dot Robot Games, LLC uses 3rd party providers to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We do not sell, trade, or rent your Personally Identifiable Information to others. No way, no how.
We use Stripe to accept credit card information. We chose Stripe specifically for their solid, secure service and their commitment to your internet security. We never have access to your private financial information – it is all managed by Stripe and their dedicated team of Internet Security superheroes. To read more about Stripe’s security measures (though this will certainly give you a headache) click on this link. click here to visit Stripe.
To further your security, our site is secured using SLL, or Secured Socket Layer. SSL is a standard encryption technology. The encrypted data is transferred over FTPS and is stored at a secured site over SSL. For further security on all accounts, each approved customer can be provided with their own User ID and password. Even though we use encryption and updated technology to secure all information, no data transmission can be guaranteed 100% secure over the Internet or any wireless network.
We do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.
Blue Dot Robot Games, LLC reserves the right to update or modify information at any time without prior notice. By using this website, you will be subject to any terms and condition changes as they may occur. Blue Dot Robot Games, LLC retains the right to change prices and product packs when indicated. Our crystal ball broke so Blue Dot Robot Games, LLC cannot guarantee product availability at all times. Just know that we will always do our very, very best to make sure you are always able to get just what you want, when you want.
Blue Dot Robot Games, LLC will not be held liable for any damages related to your use of this site. By using the site, you also agree to hold Blue Dot Robot Games, LLC harmless from and against any claims, damages, costs, and expenses including attorneys’ fees which may arise from your use of the site.